NYFW: The Experience Official Event Packages are delivered complete with your tickets, itinerary, directions, point of contact and many guides and maps to aid you on your New York Fashion Week Experience!

Below are some commonly asked questions we receive from our clients prior to ticket package delivery. If you have a question about the event or about concierge services provided, please email us or call 866.242.3615.


What are the Official Event Package options for NYFW: The Experience?

  • Official Event Packages to NYFW: The Experience can be viewed here.

How can I purchase Official Event Packages?

  • Official Event Packages can be purchased online or by contacting an event representative at 866.242.3615.

What are the payment terms?

  • Convenient payment terms are available with Official NYFW: The Experience Event Packages.
  • 100% due at signing.
  • Once you choose your Official Event Package, submit a request form or call 866.242.3615 to speak with a NYFW: The Experience representative. A contract will be sent to you with payment options and terms.
  • Easy payment terms (i.e. split payments in increments) are not available for online purchases. All online transactions are 100% due at signing. For easy payment terms, contact an event representative by completing the form or calling 866.242.3615.

Are taxes included?

  • Yes, all pricing includes applicable taxes.

Do my shipping address and billing address have to be the same?

  • For online transactions, your shipping and billing address must be the same.

Is shipping available to P.O. Boxes?

  • If your billing address is a P.O. Box, your package will need to be picked up on site. Pickup details will be sent via email closer to the event date.

What method of payment can I use to purchase packages?

  • For online purchases: Visa, MasterCard, American Express and Discover are accepted. Additional charges may apply.
  • For offline purchases: Check, wire transfer or major credit cards (Visa, MasterCard, American Express and Discover) are accepted. Additional charges may apply.

Is there a limit to the number of online Official Event Packages I can purchase?

  • Yes, for online purchases, the maximum is 10 Official Event Packages per transaction.

When will I receive my Official Event Package?

  • Official Event Packages are sent 3 weeks prior to the event via ground delivery with other package components. Please note, signature will be required for pick up.
  • Subject to change.

Can I customize my Official Event Package with other experiences for myself or my group?

  • Our event specialists are standing by to help you with all of your travel needs. Complete the form below or call 866.242.3615 and an event specialist from NYFW: The Experience will contact you to help you find the Official Event Packages that are right for you.

Do you have a will call option?

  • TBD.

Where can I get information on ancillary services such as hotel accommodations?

  • Please contact a NYFW: The Experience representative at 866.242.3615, and we will assist you with all of the extras!

What are my transportation options if I purchase an Official Event Package through NYFW: The Experience?

  • Please contact a NYFW: The Experience representative at 866.242.3615, and we will assist you with all of the extras!"

What happens if my Official Event Package is stolen, destroyed or lost?

  • Stolen, destroyed or lost Official Event Packages cannot be replaced.

If I am unable to attend the event after purchase or in the case of the event cancellation, will I receive a refund?

  • Please check the terms & conditions in your purchase agreement for the specific event cancellation policy.

Is there a contact for group sales?


What time do the doors open?

  • The doors will open at various times. Times have not been released yet.
  • subject to change.

When does the event begin each day?

  • Times have not been released yet.