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NYFW: The Shows FAQS

What Is The NYFW: The Shows Streaming Service?

The NYFW: The Shows Streaming Service is a digital platform that gives fans access to NYFW: The Shows content.

The NYFW: The Shows Streaming Service can be accessed using your mobile devices, or any personal computer.

Is NYFW: The Shows like Netflix?

There are many similarities between NYFW: The Shows and other OTT content providers. NYFW: The Shows offers 24/7 on-demand access to a vast library of fashion content. However, NYFW: The Shows also offers a huge amount of live content, including live runway shows, cultural conversations and masterclasses featuring Fashion Industry experts.

What Live Content is available on NYFW: The Shows?

NYFW: The Shows delivers exclusive access to live runway shows from NYFW, world-premiere fashion films, live panel discussions, masterclasses and more.

​ What Video On Demand content is available on NYFW: The Shows?

THE BEST OF NEW YORK FASHION WEEK: RUNWAY SHOWS, PANELS, MASTERCLASSES AND MORE

NYFW: The Shows takes you inside the world’s largest Fashion Week. Members will enjoy the latest New York Fashion Week Runway Shows, Panel discussions, VIP Masterclasses and will gain access to behind-the-scenes interviews to experience the making of NYFW.

EXCLUSIVE ACCESS TO THE NYFW: THE SHOWS ARCHIVAL CONTENT

NYFW: The Shows is also home to the exclusive NYFW: The Shows library, offering immediate access to an ever-growing video archive of historical NYFW: The Shows runway content, events and panel discussions.

NYFW: The Shows is available on the following devices:

Desktop: PC and Mac - the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+

Mobile Devices: Available on iOS and Android smart phones and tablets

Can I view on multiple devices?

No – your NYFW: The Shows membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time.

If you receive the following message “You are currently watching a video on another device” you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

How Do I Reset My Password?

If you have forgotten your password or need to unlock your account, go to the NYFW: The Shows Log-in screen and click the link that says, “Forgot your username or password?”

Enter the e-mail address associated with your NYFW: The Shows account and you will receive an e-mail with a link to reset your password.

How do I request my information from NYFW: The Shows

Please contact us using from the email account associated with your subscription.

In the Email subject line state: “Right to Access under Art 15 GDPR” and in the email state: “I hereby request all information I am entitled to under Article 15 GDPR that is associated with my account. If you have any further questions do not hesitate to contact me.” It is likely that someone might get back to you requesting further proof for identity verification. ​

How can I contact the NYFW: The Shows Team?

Before contacting the NYFW: The Shows team, we would suggest searching our FAQs and help documentation for a solution to your concern. If you still have questions or concerns, you can reach our support team at NYFWStreamingSupport@IMG.com. ​

Network Connectivity

One of the most common issues seen by NYFW: The Shows users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

● Restart your browser, device and home Wi-Fi Network

● Close the browser that had NYFW: The Shows open / the NYFW: The Shows app

● Shut down your device

● Unplug your Wi-Fi router/modem from power for 1-2 minutes

● Plug your Wi-Fi router/modem back into power

● Restart device, open NYFW: The Shows app in browser

● Improve your Wi-Fi Signal

● Move to a more central location / closer to your device

● Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference

● Move router off the floor

● Connect your computer directly to the modem

● Close the browser that had NYFW: The Shows open

● Shut down your computer

● Unplug your modem from power for 1-2 minutes

● Plug your modem back into power

● Turn computer on, plug computer into modem via ethernet cable

● Open NYFW: The Shows in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

Desktop Browser Issues

When trying to access a live NYFW: The Shows event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of NYFW: The Shows, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

● Chrome

● Safari

● Firefox

● Edge ​

● Internet Explorer 11

iPhone/iPad issues

For any issues on the iOS app please try to reinstall the app from your mobile device:

● Check the app for any updates

● Remove the app from your device

● Restart your device

● Reinstall the app on your device

● If fails again try switching Wi-Fi connect

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

Android issues

For any issues on the Android app please try to reinstall the app from your mobile device:

● Check the app for any updates

● Remove the app from your device

● Restart your device

● Reinstall the app on your device

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering, please try​ accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

System Requirements

MINIMUM SYSTEM REQUIREMENTS

A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for NYFW: The Shows If you have an internet connection speed of 5.0Mbps or higher and your computer meets the requirements below, you will be able to enjoy NYFW: The Shows content at its highest video quality.

 

MINIMUM WINDOWS REQUIREMENTS

● Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.

● One of the following operating systems: Windows 10, Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, or Firefox v1.5 or above:

● IE: http://www.microsoft.com/ie

● Firefox: http://www.mozilla.com/firefox

● Video adapter and monitor: Super VGA (1024x768) or higher

 

MINIMUM MAC REQUIREMENTS

● PowerPC G3 600 MHz

● Pentium III 1GHz with a minimum of 512MB of memory

● Mac OS X 10.4+

● Firefox v1.5+: http://www.mozilla.com/firefox

● ​ Video adapter and monitor: Super VGA (1024x768) or higher

 

BROWSER COMPATIBILITY

NYFW: The Shows is available on Chrome, Firefox, Safari, Edge and IE (IE11+)

 

MINIMUM MOBILE DEVICE REQUIREMENTS

Android OS 4.4 or above

iOS 11.2 or above